One of the greatest challenges small businesses share is how to generate new business particularly if they are trying to expand and grow their business. In the early stages they are likely to have been in a position to generate enough business through referrals and recommendations and, don’t get me wrong, these are highly valuable, qualified leads that are highly likely to convert into new business but, as the business grows and you are planning expansion and needing to add to your team, you will need to develop a sales process and strategy.
Sales prospecting is an essential part of any sales strategy. This will provide the business with qualified new leads to sell to and can be one of the most time-consuming and daunting tasks that any business owner faces, particularly if they feel that they lack the skills and experience to undertake the task. However, it can be an exciting experience that polishes your sales skills and allows you to find the potential customers who are the perfect fit for your offer.
Here are 10 trending tips for sales prospecting that Zarema Plaksij. Zarema, a former linguist, PR specialist, journalist and editor, works as an editor and contributing copywriter for SuperOffice.
1. Create an ideal prospect profile
There are many different types of people, industries and company sizes out there. How do you know where to start?
Take some time to find out what your ideal customer profile looks like and do some research in your own database. Who are your top five customers? Who are your worst five customers? Who are your most profitable customers? Which ones are the least profitable? Create profiles for each of these groups.
Don’t assume that just because a company is in your database that they fit your ideal customer profile. Ironically, new studies show that half of your prospects (50%) are not a good fit for what you want to sell.
It’s instrumental to also think in the “problem-solution way”, i.e. identify what pain points your ideal customers may have and how does your product solve them?
Once you have done this homework, you can use both the profile list and your existing company list to find other businesses which match these criteria. This tactic, also known as account-based marketing, will help you focus on the bigger fish in the sea.
2. Identify ways to meet your ideal prospects
Start by analyzing where you met your "best" customers. In most cases, your "best" customers are your most profitable customers. Was it at a trade show or a seminar? Or via a referral? This will help you single out your most “lucrative” places to hang out at.
Now think in terms of industry events or social organizations: what events or activities are your ideal prospects likely to attend or be active in?
Finally, think in terms of their digital presence: what social media channels, newsfeeds and other digital publications are they likely to use or visit?
For example, if you’re in B2B sales, chances are most of your potential customers are on LinkedIn. This means you need to establish a strong presence there too. LinkedIn allows you to not only find out almost everything about a prospect, but also to warm up your first approach through a mutual connection.
All this information will help you map out an action plan where to show up at the right places to meet your potential customers.
3. Actively work on your call lists
You’ve got the cold call list and the warm lead list, and even a lost lead list. Prioritize each list and then take some time each day to call the people on your lists.
First of all, don’t underestimate the power of a phone call! Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit that making phone calls to new contact is very/extremely effective.
Another tip is to write down a list of questions for all your prospect lists.
Did you know that asking between 11–14 questions during a lead call will translate to 74% greater success?
What you need is not a scripted sales pitch, but a dialogue during which you can learn about their pain points, needs and wishes, and most importantly – where they are in their decision process. If you can maintain an interesting conversation, qualifying leads becomes much easier.
What are they looking for? Do they have a specific solution to their problem in mind? Do they have enough information? Is there any information you can send them? Perhaps, you can invite them to a webinar or a seminar that you’re hosting.
Call to touch base again in 6 weeks or 6 months. In the end, it’s all about keeping in touch. By working the list consistently, you’ll be able to turn lukewarm leads into warmer leads and, finally, into hot leads.
4. Send personalised emails
Don’t think that email, as a sales tool, is dead.
Quite the opposite – it’s alive and kicking, as 80% of buyers say they prefer to be contacted by sellers via email, claims Rain Group research.
But there is one thing that’s dying out as we speak – mass or bulk emails.
With a 26% higher open rate than mass emails, personalized emails now run the show!
First of all, make sure that the content is personalized to each prospect’s needs. Your task is to impress them with how much you know about their company or industry. Make sure the content is specific and addresses the needs of a particular prospect.
Second, in order for your leads to open and read your email, make sure that your email looks well on mobile devices, as more than half of all emails are read on-the-go. In fact, emails that are optimized for mobile devices generate 15% higher click through rates than those not optimized.
Finally, in order for your sales email to hit the mark, you need to know what to write and how. To help you, we have created the 12 sales ready email templates guide that is full of sales tips and tricks.
Simply download the guide and you will learn: how to increase sale productivity through emails; what are the best times to send an email to new prospects; examples of subject lines that will get your email opened; and 12 sales email templates to increase response rates!
5. Ask for referrals
Nothing is better than a happy customer, because happy customers spread the happy word.
This is a free-of-charge opportunity you simply can’t afford to miss – ask your customers for referrals!
The best time to ask for a referral is immediately after the sale is made because this is when the experience is still fresh in the customer’s mind. If the experience was positive, a massive 83% of customers would be happy to provide a referral!
It’s also important to keep in touch with your existing customers to ensure that they are still happy with your product/service and with your company.
Set up a sales meeting to just to say hello and see how things are going. Send them invitations to events, share whitepapers, and other content that you think would be valuable for their business – making sure you stay top of mind!
6. Become a know-it-all
But, in order to get those referrals coming in, you need to become more than a seller or a vendor. You need to be a trustworthy expert and a provider of solutions.
This means that you need to know a lot about:
The industry that you’re targeting. According to a recent research, 51% of top performing salespeople report being seen as “an expert in their field” and only 7% of top performers reported being seen as “a salesperson”.
Your potential customers. Everyone likes attention and to be taken seriously. That’s why you need to know a lot not only about their needs and concerns, but also their victories and achievements. Research your leads like a true detective and use that knowledge to reinforce your value proposition.
Your own product. Did you know that 54% of prospects want to find out how the product works on the first call? So, you need to be ready to discuss the key functionality of your product, answer any questions and give examples.
7. Build your social media presence
If you haven’t figured it out yet, social media is here to stay.
Twitter, Facebook, LinkedIn, YouTube are all channels that your potential buyers visit to find information. So, if you’re not there, somebody else will take your place!
Let me share some social selling statistics with you:
91% of B2B buyers are now active and involved in social media (Source)
84% of senior executives use social media to support purchasing decisions (Source)
65% of salespeople who use social selling fill their pipeline (Source)
Using social selling tools can increase win rates by 5% and deal size by 35% (Source)
The key message?
Social selling works!
If you’re in doubt of where to start, start easy and take baby steps. Create a profile on one of the social media channels which you think are important in your work.
If you’re B2B, make sure you’re on LinkedIn (or Xing). Investing in your LinkedIn profile is very important, as 82% of buyers claim that they look up vendors on LinkedIn before replying to their outreach efforts.
Remember that a social media presence adds to your prospecting arsenal and doesn’t replace your other prospecting activities.
8. Send relevant content to prospects
While we all know that content helps salespeople to take prospects down the sales funnel quicker, what we may not know is what type of content to send and when.
To answer this question – think what you’re trying to achieve during the prospecting stage. You want your potential buyer either to pay attention and give you a chance to meet or move to the next stage, right?
This means that the content you send should address specific situations and pain points of that prospect. Because, let’s face it – nobody will listen to you if you aren’t going to talk about them. 😉
Sadly, way too often this is not the case! Much of the content produced by companies around the world focuses solely on their own products, features, and services – rather than focusing on their potential customers’ pain points.
This means – quit sending out content that talks about how great you are and how great your company is!
With 69% of buyers craving for research data that is relevant to their area of business and 89% favoring the content “that made it easier to show ROI”, you have to give your prospects solutions and value through your content.
Show that you understand where they are in the buying process, what their challenges are and provide knowledge, ideas and insights that move them further in the buying process.
9. Demonstrate your sales skills in video format
This is hands down the most trending tip for sales prospecting and something you may not yet tried!
The latest trends point to the rise of the video both as a marketing and sales outreach tool.
And I’m not talking about fancy corporate demo videos with unnaturally smiling customer service agents and model-looking businessmen shaking hands incessantly in each and every corner.
I am talking about simple amateur videos, where you, as a sales rep, can show your face and introduce yourself, offer information, quote numbers, and give your best sales pitch. All the usual things but done – differently.
After all, people buy from people. So, show them the real you!
Videos in general are a powerful way to convey information in an enticing and informative way. Just look at these numbers:
7 in 10 B2B buyers admit to watching a video at some point during their buying process,
60% of B2B buyers said that YouTube and Vimeo are very or somewhat important in their purchasing journey,
96% of consumers find videos helpful when making purchase decisions online,
Prospects who view a video of a product are 85% more likely to buy.
Why not take advantage of this trend?
And if your company’s marketing team creates videos, not using them in sales is a crime nowadays!
How about sending demo videos that effectively sum up how your product works and what benefits it gives during the awareness and interest stage, followed by more detailed how-to functional videos during the consideration and justification stages?
So, to appeal to an increasingly visual audience of buyers it’s time to go into full video mode.
10. Follow up, follow up, follow up
Finally, the fruits of your labor generally do not show up on the first contact. Moving a lead from lukewarm to hot requires work. This means sending follow up emails, making multiple phone calls, forwarding additional information, and other follow-up activities.
Timely follow-ups are reliable ways to build a relationship and demonstrate your determination and trustworthiness. Anything – from casual “just checking in” or a “thank you” note, to sending a draft proposal or product specs on time – goes a long way in increasing your chances of making a sale.
Research shows that if you haven’t heard back on your email in 24 hours, it’s vital to follow up, as “you have a 21% chance of getting a reply to your second email, if the first goes unanswered.”
Article by Zarema Plaksij
A former linguist, PR specialist, journalist and editor, Zarema Plaksij now works as an editor and contributing copywriter in SuperOffice. Keen on creating engaging content for the company’s existing and future customers, Zarema is ‘head over heels’ for digital content marketing and brand journalism. You can connect with Zarema on LinkedIn.